Related serviceFractional I.T.See the service Most Canadian managed IT providers publish per-user pricing in the range of roughly $120 to $250 per user per month for fully managed support. That is the market range you will see quoted across the country, and it typically bundles help desk support, security tools, patching, monitoring, and some level of strategic guidance. Where a specific business lands inside that range depends on how many people you support, what compliance obligations you carry, whether you need after-hours coverage, and how much legacy technology is still in the mix.
This guide breaks down what those numbers actually cover, what pushes a quote higher or lower, and how the math works out for a typical 10-person firm. DASTech prices a little differently from the market: three flat monthly plans, each tailored to the client, starting at $749.99 + HST (Starter), $1,449.99 + HST (Growth), and $3,249.99 + HST (Enterprise-lite), plus a published hourly rate of $175.00 + HST for ad-hoc and project work, discounted 5% to 8% when it is on a retainer. Because every plan is custom-fit, those are starting points, and your real number comes from a short scoping conversation, not a table.
When a Canadian MSP quotes a per-user monthly fee, the number normally covers a predictable bundle of services. It is worth knowing what is inside so you can compare quotes fairly.
Some providers price these as one flat per-user fee. Others split them into a base management fee plus add-ons for security, backup, or compliance. Always ask which model you are looking at before you compare two quotes side by side.
Most Canadian MSPs price per user per month. DASTech works differently: flat monthly plans, tailored to your business, so your bill stays predictable instead of climbing every time you add a seat or hit a busy month. The table below compares the common market range against DASTech’s three starting plans.
| Plan | Best fit | Typical Canadian market (per user / month) | DASTech plan (flat monthly, tailored) |
|---|---|---|---|
| Starter | Small teams wanting core support, security, and backup | ~$120 to $160 per user | from $749.99 + HST per month |
| Growth | Growing teams needing deeper security and planning | ~$160 to $210 per user | from $1,449.99 + HST per month |
| Enterprise-lite | Teams with compliance needs or complex environments | ~$210 to $250 per user | from $3,249.99 + HST per month |
Every DASTech plan is a starting point, not a boxed package. We tailor the scope to what your business actually needs, so the plan you land on is built around your team, your systems, and your compliance obligations. The market per-user figures are honest context for comparing quotes, not DASTech’s rates.
Two businesses with the same headcount can receive very different quotes. Here is what moves the number.
Number of users. Per-user pricing scales with your team, but many providers offer a lower per-seat rate as you add people, since some costs are fixed. A 40-person company often pays less per user than a 6-person one. DASTech’s Fractional IT service is built for businesses of roughly 5 to 80 seats, which is the range where a tailored monthly plan makes the most sense.
Compliance needs. If you handle regulated data (health information, financial records, or client files subject to professional obligations), you need stronger controls, documentation, and reporting. Law firms are a clear example: obligations under the Law Society of Ontario and privacy law such as PIPEDA raise the bar on security and record handling. Trust account records under LSO By-Law 9 have to be kept for ten years plus the current year, and the duty of confidentiality in Rule 3.3-1 follows client information wherever it is stored or transmitted. That work costs more, and it is why compliance-heavy environments sit at the top of the range. Our Legal IT services are designed around exactly these requirements.
After-hours and response expectations. Support limited to business hours (DASTech runs Monday to Friday, 9am to 5pm ET) costs less than 24/7 coverage with guaranteed overnight response. If your business runs around the clock, expect to pay for it.
Legacy and complex systems. Old servers, unsupported software, and one-off custom setups take more time to keep running and more care to secure. A clean, modern, cloud-based environment is cheaper to support than a patchwork of aging systems. Part of the value of good IT support is gradually reducing that complexity, which lowers your cost and your risk over time.
Onboarding and project work. The monthly per-user fee usually covers ongoing support. Larger one-time projects (a cloud migration, an office move, a security overhaul) are typically quoted separately. Our Heeney Lawyers cloud migration case study is one example: a 90-day project delivered with zero downtime and 100% MFA coverage across the firm.
Say you run a 10-person professional services firm and you want fully managed IT support. Using the market per-user range, here is the arithmetic, with DASTech’s flat plans beside it.
| Scenario | Rate | Monthly total (10 users) |
|---|---|---|
| Lower end of market | $120 / user | $1,200 |
| Middle of market | $185 / user | $1,850 |
| Upper end of market | $250 / user | $2,500 |
| DASTech Starter plan | flat, tailored | from $749.99 + HST |
| DASTech Growth plan | flat, tailored | from $1,449.99 + HST |
At market per-user rates, a 10-person firm budgets roughly $1,200 to $2,500 a month for fully managed support, before any project work. DASTech’s flat plans are tailored to the firm rather than the headcount, so a team this size usually lands on the Growth plan (from $1,449.99 + HST per month), often below the market middle and steady month to month even when a project spikes the workload. Which plan fits depends on your compliance needs and systems, so the honest answer is a short scoping conversation. Get in touch and we will build the right plan around your firm.
Every price here is a starting point. Your real plan is scoped to your specific environment, not read off a table.
Most Canadian MSPs bill per user per month on an annual contract. DASTech uses flat monthly plans on month-to-month terms, a published hourly rate for occasional work, and a discount for clients on a retainer. Here is the side by side.
| Pricing detail | DASTech | Typical Canadian MSP |
|---|---|---|
| Pricing model | Flat monthly plan, tailored to the business | Per user per month |
| Entry plan | from $749.99 + HST per month (Starter) | ~$120 to $160 per user |
| Mid plan | from $1,449.99 + HST per month (Growth) | ~$160 to $210 per user |
| Higher plan | from $3,249.99 + HST per month (Enterprise-lite) | ~$210 to $250 per user |
| Ad-hoc and project work | $175.00 + HST per hour | commonly billed hourly, rates vary |
| Retainer benefit | 5% to 8% discount on retainer work | varies by provider |
| Contract term | Month to month | Often a 1 to 3 year contract |
| Who picks up | The person who knows your setup | A tier-1 ticket queue |
A flat plan means your bill does not climb every time you add a seat, and month-to-month terms mean you are never locked in. If you only need help now and then, the hourly rate is $175.00 + HST, and putting that work on a regular retainer takes 5% to 8% off. The right mix of plan, hourly, or retainer depends on how much support you actually use, which is exactly what a short scoping call sorts out. Compare that to the per-user model, where a growing team quietly pays more every month whether or not anything went wrong.
For most small businesses, per-user pricing is the most predictable, because it scales with your team rather than your equipment count. Hourly (break-fix) support can look cheaper until something breaks, at which point costs are unpredictable and you are paying for problems instead of preventing them.
Law firms carry professional and privacy obligations that require stronger security, tighter access controls, and careful record handling. That extra work sits at the higher end of the market range. Our Legal IT services are built specifically for these requirements.
Usually not. The monthly per-user fee covers ongoing support and management. Large one-time projects are typically scoped and quoted separately, so you know the cost up front.
Start with a clear picture of your current setup and only pay for what you actually need. A small, modern, cloud-based environment costs less to support than a complex legacy one, so simplifying your systems is often the best long-term way to lower cost. Contact DASTech for a scoped quote.
DASTech uses three flat monthly plans, each tailored to the client, starting at $749.99 + HST (Starter), $1,449.99 + HST (Growth), and $3,249.99 + HST (Enterprise-lite). Unlike per-user pricing, a flat plan does not climb every time you add a seat. The per-user figures elsewhere in this guide are the broader Canadian market for comparison, not DASTech's rates.
Yes. If you do not need a full monthly plan, DASTech bills ad-hoc and project work at $175.00 + HST per hour. Put that work on a regular retainer and you get 5% to 8% off the hourly rate. Many clients start hourly and move to a flat plan once they see how much support they actually use.
No. DASTech plans are month to month, not the 1 to 3 year contracts common in the industry. You stay because the support is good, not because a contract says you have to.
